Frequently Asked
Questions

Care Aid Australia offers a wide range of tailored support services under the National Disability Insurance Scheme (NDIS). Our services include personal care, household tasks, community access, supported independent living, respite care, transportation, accommodation and more. We focus on empowering individuals with disabilities to live independently and achieve their personal goals.

We provide personalized support plans designed to meet the unique needs of every participant. Whether you need help with daily activities, want to build new skills, or require assistance accessing the community, our dedicated team ensures you receive the care and support you need to thrive.

Most of our services are funded through your NDIS plan, meaning there are no out-of-pocket costs if your plan covers the required services. For participants without NDIS funding, we can discuss private payment options tailored to your needs.

Absolutely! We work closely with community organizations, care facilities, and businesses to provide disability-inclusive solutions. Whether it’s workplace support, training, or collaboration on care initiatives, we’re here to help.

Our difference lies in our personalized approach, compassionate team, and commitment to quality. We prioritize building strong relationships with our clients, offering consistent support workers, and tailoring services to align with individual needs and goals. With Care Aid Australia, you’re not just a participant; you’re part of our community.

Getting started is easy! Contact us via phone or email, and our friendly team will guide you through the process. We can assist with your NDIS plan review, discuss your support needs, and create a customized care plan to suit your requirements.

Yes, we understand that unexpected situations arise. We offer short-term and emergency support services to ensure you or your loved one can access care when it’s needed most.

We are based in Melbourne and provide services to participants across the city and surrounding areas. Contact us to confirm if we can assist in your location.

Your feedback is vital to us. You can reach out to our team directly via email or phone to share your concerns or suggestions. We’re committed to continuous improvement and ensuring you receive the best possible care.